Shipping policy

Shipping Policy

Thank you for choosing GAIA.

We aim to process and dispatch all orders as quickly as possible so you can begin enjoying your evening transition without delay.

Orders are typically processed within 1–3 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

We currently ship Australia-wide.

Estimated delivery times:

Please note that delivery timeframes are estimates only and may vary depending on your location and carrier delays.

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

Any free shipping promotions will be clearly displayed on the website when available.

Where tracking is available, you will receive tracking details via email once your order has been dispatched.

Please ensure your shipping address is correct at the time of ordering.

GAIA is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error, please contact us as soon as possible and we will do our best to assist before the order is dispatched.

If your order appears to be delayed or has not arrived within the expected timeframe, please contact us at [your email address].

We will work with the shipping carrier to investigate and help resolve the issue wherever possible.

If your order arrives damaged, please contact us within 7 days of delivery and include:

We will review the situation and arrange a replacement or refund where appropriate.

If you have any questions regarding shipping or your order, please contact us at:

hello@fromgaia.co

Thank you for supporting GAIA.